Maintenance Plan

Our premium support program is available through the purchase of an annual Maintenance Plan in the Purchase section of the Web site. By providing you with convenient technical support, the Plan helps ensure the maximum return on your software investment. Its regular use will provide a host of advantages including:

• Complimentary access to new versions with upgraded features as they are periodically released
• Priority help via our online Technical Support Ticket system
• One complimentary Get-To-Work Training Session (held online and via phone)
• Priority pricing on future versions
• Premium FAQ Forum (view Q and A between other users and eBS Tech Dept)
• Link to the User’s Guide – a complete, detailed instructional document
• Access to new Support features that are slated for introduction through the year
• At anytime you may gain additional usage skills by purchasing more online training sessions. Contact us at support@sponsorshippro.com for more information and rates.

Additional Maintenance Plan benefits and notes:

• The Maintenance Plan’s $300 annual fee provides benefit for all computers for which a Seat License has been obtained.
• The coverage period lasts for 12 months from the time of purchase and the organization will be notified 30 days prior to conclusion for extension instructions.
• The costs of the Maintenance Plan are efficiently priced at only 20% of the original cost of the software.
• Access to all features of the Maintenance Plan is unlimited.
• The organization name and password (chosen at time of purchase) are always required for access.
• See Terms and Conditions (PDF) for more information about the Plan.