Support Policies

Use the information below to identify the type of support you require.
Extent of Support
Registration
Complimentary Getting Started Support

Extent of Support
eBrandedSolutions (eBS) Technical Support answers general usage questions about eBS products. Our assistance includes helping you understand:

• The documented features of our applications
• How these features can be used
• How to troubleshoot unexpected behavior encountered while using these features
• Our role in assisting you with the development of your project extends to helping you understand how the products work. It cannot be assumed that our support includes directly implementing these product features in your project.

Additional channels for development consultation include:

• Frequently Asked Questions (FAQ) – the HELP icon located on each page of the software application itself
• User’s Guide – a complete and illustrative document full of tips and detailed usage instructions. It can be found in the Program Files section of all computers that have successfully installed SponsorshipPRO+.
• One free online training session is included with your purchase of a Maintenance Plan. Please see Support Policies for more information.
• At anytime you may gain additional usage skills by purchasing more online training sessions. Contact us at support@sponsorshippro.com for more information and rates.

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Registration
eBS Technical Support requires the name of the organization and the password, chosen at time of purchase, when you access our email or Live Chat options. If you have any questions about this information, please see your Administrator or contact us via email at the Contact section of the Web site. For more information please also see the Terms and Conditions.

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Complimentary Getting Started Support
An organization is entitled to a free Getting Started Support session within 90 days of original purchase. The session could be conducted via live online communication (requires advance registration) or by viewing a pre-recorded session at anytime. Find out more about Getting Started Support by sending an email to support@sponsorshippro.com.

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